Satisfied or reimbursed

Anastore offers a "complete satisfaction or your money back" guarantee in the following cases:

The products received are in poor condition or are not what you ordered:

You must notify us as soon as you receive your order using the claim form below, or by phone (see the contact us section).

If your claim is accepted, we will arrange for your products to be collected from your home free of charge using our private courier service. We will also send you replacement products immediately via express delivery.

The products received are not as expected:

You have the right to return these purchases within 30 days for a full refund. You can do so for any reason – even if you simply changed your mind.

We will arrange for your products to be collected from your home free of charge using our private courier service. You can also get a refund or credit note for the products once the goods are received.

Claim form